Frequently Asked Questions

Question 1

Do you provide WiFi service?

Accepted Answer

Yes, we offer free WiFi service throughout the entire shopping mall. You can connect to the “IstinyePark” network to access the internet. No password is required for the connection.

Question 2

Do you have a lost and found office?

Accepted Answer

Yes, our lost and found office is located at the Information Desk. If you have lost an item, please contact the information desk. Found items are kept for 30 days.

Question 3

Is there disabled access?

Accepted Answer

Our shopping mall is fully designed to be accessible and friendly to people with disabilities. Ramps, elevators, accessible restrooms, and designated parking spaces are available. If you need a wheelchair, you can obtain one from our parking lobbies, main entrance, or shopping street entrances. Our information desk team will be happy to assist you if you need help.

Question 4

What are the opening and closing hours of the mall?

Accepted Answer

Working hours may change on special days. İstinyePark İzmir is open every day between 10:00 AM and 10:00 PM. Service hours of some restaurants within the mall may vary.

Question 5

Are pets allowed in the mall?

Accepted Answer

Yes, pets are allowed inside the mall as long as they are on a leash and under your control, either carried in pet strollers or held in your arms. However, free roaming inside the mall is not permitted. According to the circular issued by the Republic of Türkiye Ministry of Agriculture and Forestry dated 07.12.2021 and numbered 2021/48, dogs belonging to breeds considered dangerous — including American Pitbull Terrier, Dogo Argentino, Fila Brasilerio, Japanese Tosa, American Staffordshire Terrier, and American Bully — are not permitted to enter the mall.

İSTİNYEPARK

Still have questions?

Do you provide WiFi service?

Do you have a lost and found office?

Is there disabled access?

What are the opening and closing hours of the mall?

Are pets allowed in the mall?

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