Frequently Asked Questions

Question 1

Do you have WiFi service?

Accepted Answer

Yes, we offer free WiFi service throughout the shopping center. You can access the internet by connecting to the "IstinyePark" network. No password is required for connection.

Question 2

Do you have a lost and found office?

Accepted Answer

Yes, our lost and found office is located at the Information Desk. If you have lost your belongings, you can contact our security officers or the information desk. Found items are kept for 30 days.

Question 3

Is disabled access available?

Accepted Answer

Our shopping center is designed to be completely disabled-friendly. Ramps, elevators, disabled toilets and special parking spaces are available. We also offer wheelchair rental service. You can get support from our security officers when you need help.

Question 4

What is the parking fee?

Accepted Answer

Parking is free for the first three hours. After that, visitors who pay via the İstinyePark mobile app receive a 50% discount.

Question 5

What are the opening and closing hours of the shopping mall?

Accepted Answer

Working hours may change on special days. İstinyePark is open daily from 10:00 AM to 10:00 PM. Some restaurants within the mall have varying opening hours.

Question 6

Can pets enter the shopping mall?

Accepted Answer

Yes, pets are allowed inside the mall in strollers or on laps. However, free movement within the mall is prohibited. Pet carriers are also provided for visitor's use.

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